Read our practice policies on these pages.
Practice policies
Privacy
Privacy notice As data controllers, GPs have fair processing responsibilities under the Data Protection Act 2018 and the General Data Protection Regulation (GDPR). This means ensuring that your personal confidential...
Accessibility
Accessibility statement for Firs House Surgery Firs House Surgery is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility...
Violent or abusive behaviour
Threatening, abusive or violent behaviour against our staff or patients is unacceptable. If a patient is violent or abusive we will warn them to stop. If they continue, we may...
Patient rights and responsibilities
We aim to treat our patients with respect at all times. We expect our patients to treat our staff in the same way. It is your responsibility to keep your...
Patient confidentiality
You have a right to privacy and we respect this. We keep all your health information confidential and secure. It is important that the NHS keeps accurate and up-to-date records...
Confidentiality
You can be assured that anything you discuss with any member of the surgery staff, whether doctor, nurse or receptionist, will remain confidential. Even if you are under 16, nothing...
Complaints and Feedback Information - Autism friendly version
This is a form for your feedback, concern or complaint. You can give this form to one of the reception team at our surgery. If you have any problems opening...
Sedating Medication Requests by Secondary Care for Radiology and Surgical/Interventional Procedures
Our patients are occasionally directed to their GPs to prescribe sedating medication for investigations and procedures that are being requested by hospital Consultants or other Clinicians. We regret that henceforth...
ADHD Diagnosis & Medication Prescribing
Attention Deficit Hyperactivity Disorder (ADHD) in Adult (Over 16 year old) What is ADHD? Over the last couple of decades, we have seen a steady increase in ADHD diagnoses. The...
Medication Requests for Flying
We are occasionally asked by patients to prescribe sedating medication for flying. We regret that henceforth we are not able to facilitate these requests on the grounds of patient safety...
Private Prescribing and Tests Policy
Private medicine and your NHS GP At Firs House Surgery we follow NHS guidance on working with doctors and other practitioners in the private sector, whether they are based in...
Date published: 7th February, 2024
Date last updated: 2nd March, 2025
