About the Surgery
Firs House Surgery has approximately 12756 patients with its main site on Station Road, Histon and a branch site situated at 42 Telegraph Street, Cottenham. Patients are able to attend either site. Our staff work across both. We have 5 GP partners and a further 5 GP’s who are employed by the practice. We are also a training practice and have currently got 2 GP registrars working with us. 4 GP triages all appointment requests to get the patient to the appropriate clinician at the first appointment which ensures our appointments are used optimally and to ensure the patient journey and care is streamlined, where possible.
Some statistics
We review statistics all the time and try to ensure we are working in the most efficient way possible that is safe for both staff and patients. Our March 25 data is below:
Total calls – 6212
Total call time (H) – 446 hours 25 mins
Daily average time spent on the phone – 21 hours 15 mins
Average wait time – 3 mins 8 secs
Number of hospital referrals completed – 551
Total appointments offered – 5957
Same day appointments offered – 3252
Face to face Appointments completed – 3190
Appointments DNA’d – 79
Number of prescriptions items issued – 1574
During 2024 we provided 70,412 appointments, an average of 5.5 appointments per patient.
Top challenges you can help with:
-Where possible use online services to order prescriptions, do not call to order over the telephone.
-If you no longer need your appointment, please cancel.
-Use the picture to the right to know which service to contact for your symptoms
-Please understand that we will help as many people as we can but we only have a certain number of appointments each day and a simple call from the doctor is still an appointment.
-If our waiting room isn’t full it doesn’t mean we are not busy. It means that our clinicians are running to time and shouldn’t keep you waiting long
What has gone well over the last 12 months?
-We introduced a call back system on the phones to alleviate call waiting times.
-We are working on reducing the routine appointment wait time – this is currently at 5 weeks down from nearly 8 weeks in March 2024
-Reduced time from GP appointment to referral to other organisations being made to same week
If you are happy with the service we have offered we would be really grateful if you would leave a positive review on Leave a review – Firs House Surgery – NHS. It means a lot to our staff to know we have offered a good service. Thank you