Urgent appointments
To request an urgent appointment for today (Monday to Friday)
- phone the surgery, Monday to Friday, when we are open
- phone 01223 234286 for Firs House Surgery
- phone 01954 251180 for Telegraph Street Surgery
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Routine appointments
To request a routine appointment
- use our appointment request form, Monday to Friday from 8am to 5pm. We will respond within up to 5 working days during opening times
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
When you get in touch, we'll ask what you need help with.
We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.
Read more about managing your health online.
Your appointment
However you choose to contact us we may offer you a consultation:
- by phone
- face to face at the surgery
- by text or email.
Appointments by phone, video call or by text or email can be more flexible and often means the doctor or nurse can help you sooner.
To cancel your appointment:
- use your SystmOnline account (on the SystmOnline website)
- fill in an online form
- phone the surgery, Monday to Friday, when we are open
- phone 01223 234286 for Firs House Surgery
- phone 01954 251180 for Telegraph Street Surgery
- visit the surgery and speak with a receptionist, Monday to Friday, when we are open
We offer routine bookable primary care appointments with GPs, Nurses and Health Care Assistants outside normal working hours, 6 days a week, 365 days a year. If you require a specialist referral following your enhanced access appointment, we will work in collaboration with your own GP to arrange this.
How do I book?
Speak to the receptionist at your registered GP surgery, who will be able to book you an appointment. You will be given a choice on where you would like to book your appointment and once agreed the receptionist will confirm the date and time of the appointment of the information on where you will be seen.
If you need medical help now, use NHS 111 online or call 111. NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.
Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.
Please tell us:
- If there's a specific doctor, nurse or other health professional you would prefer to respond.
- If you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email.
- If you need an interpreter.
- If you have any other access or communication needs.
If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need. To request a home visit, it's helpful if you phone the practice as soon after 8am as possible:
- phone the surgery, Monday to Friday, when we are open
- phone 01223 234286 for Firs House Surgery
- phone 01954 251180 for Telegraph Street Surgery
